Here at love2brew your satisfaction is our main priority. If for any reason you feel the need to return a product please let us know by contacting us personally (toll free) at 1.888.654.5511 or by emailing us at firstname.lastname@example.org to have an RMA (Return Merchandise Authorization) number provided to you. All items are accepted for returns within 30 days of original purchase and require the original invoice/receipt with the shipment. love2brew will refund any purchase in the form of a full value store credit or a direct refund less a 10% restocking fee.
All refunds paid will be less the shipping costs*. Customers are responsible for shipping costs associated with return items with the exception of an error on the part of love2brew. If you have an issue with an item that costs less than $10 please contact us directly as we would prefer to work something our rather than the two parties pay more in shipping than the item is worth.
*Please note that if you took advantage of our free shipping over $75 that love2brew reserves the right to subtract the shipping costs from your total refund. Receipts will be furnished upon requests for exact amounts.
1583 Livingston Ave, Unit #2
North Brunswick, NJ 08902
RMA # (insert RMA # here)
Note: Under no circumstance can we accept returns on any of our Ingredients, Beer Recipe Kits, or Wine Recipe Kits. Due to the nature of the product it would be unsafe to resell them to other customers.